Makkemytee Color Variation Policy
At Makkemytee, we strive to accurately represent the colors of our t-shirts and other products on our website. However, please be aware that slight color variations may occur between the displayed images and the actual printed product due to the following factors:
1. Photography Lighting:
The product images on our website are captured under various lighting conditions during photoshoots.
These lighting conditions, including natural sunlight, studio lighting, and artificial light, can significantly affect how colors appear in photographs.
As a result, the colors displayed on your screen may differ slightly from the actual printed colors.
2. Screen Calibration and Display Settings:
The colors you see on your computer monitor, tablet, or smartphone screen can vary depending on your device’s calibration and display settings.
Different screens may display colors with varying levels of brightness, contrast, and saturation.
Therefore, the colors you see on your screen may not precisely match the printed colors.
3. Printing Process:
The printing process itself can introduce subtle color variations.
While we use high-quality printing techniques and strive for consistency, minor variations are inherent in the process.
Our Commitment:
We make every effort to provide accurate and high-resolution product images that represent the true colors of our products.
We use professional photography and calibrated monitors to minimize color discrepancies.
We provide detailed product descriptions that may include notes about color variations when necessary.
What to Expect:
Please be aware that slight color variations are normal and should be expected.
If you have any concerns about color accuracy, we recommend contacting our customer support team before placing your order.
We can provide additional information or images to help you make an informed decision.
Returns and Exchanges:
While we understand that color accuracy is important, we cannot accept returns or exchanges solely based on minor color variations that fall within reasonable tolerances.
If you believe that the color of your received product is significantly different from the displayed image, please contact our customer support team with photos and a detailed description of the issue. We will assess each case individually.
By placing an order with Makkemytee, you acknowledge and accept the possibility of slight color variations between the displayed images and the actual printed product.
We appreciate your understanding and are committed to providing you with high-quality products and excellent customer service.
At Makke My Tee, we are committed to delivering high-quality products that meet your expectations. To ensure clarity and transparency, our refund and return policy is outlined below:
Refund and Return Policy Guidelines
Eligibility for Returns or Refunds
- Manufacturing Defects Only:
We accept returns or refunds exclusively for products with manufacturing defects. - No other reasons, such as change of mind, incorrect size selection, or accidental damage after delivery, are eligible for returns or refunds.
- Manufacturing Defects Only:
Unboxing Video Requirement
- If you receive a product with a manufacturing defect, you must provide video proof of the unboxing process.
- The video should clearly show the condition of the package upon receipt and highlight the defect in the product.
24-Hour Reporting Window
- Claims must be submitted within 24 hours of receiving the product. Requests beyond this timeframe will not be considered.
Steps to File a Return or Refund Claim
Record a Clear Unboxing Video:
- Ensure the unboxing video captures the unopened package, the process of opening it, and any visible defects.
- The defect in the product must be clearly shown in the video.
Email Us the Details:
- Send the unboxing video along with your order details (Order ID, Name, and Contact Information) to our email at admin@sterlingbaishakhi.com
- Mention the specific defect in the email for a quicker resolution.
Assessment and Resolution:
- Our team will review the provided video and assess the validity of the claim.
- If the manufacturing defect is verified, we will offer one of the following resolutions:
- A replacement product.
- A refund to your original payment method.
Non-Eligible Cases for Refunds or Returns
- Claims submitted after the 24-hour reporting period.
- Products that show damage after delivery and are not supported by unboxing video proof.
- Incorrect size or color selected by the customer during purchase.
- Change of mind or preference after receiving the product.
Processing Time
- Refunds: Once approved, refunds will be processed within 7-10 business days to the original payment method.
- Replacements: Replacement products will be dispatched as soon as the claim is verified and approved.
Why Do We Require an Unboxing Video?
To ensure a fair resolution process, we ask customers to provide an unboxing video. This helps us:
- Verify that the product was damaged during manufacturing and not due to handling post-delivery.
- Streamline the claim process, ensuring customers with valid issues receive quick support.
The unboxing video requirement protects both the customer and our business from any misuse of the return/refund policy.
