Refund and Return Policy
Eligibility for Returns or Refunds
- Returns and refunds are only accepted for products with manufacturing defects.
- Claims must include the original packaging in good condition.
Unboxing Video Requirement
- Provide a continuous, unedited video of the unboxing process that shows:
- The unopened package.
- Opening the package.
- The visible manufacturing defect.
- Videos failing to meet these criteria will not be accepted.
Claim Reporting Window
- Claims must be submitted within 24 hours of delivery. Requests after this timeframe are not eligible.
Shipping and Delivery Policy
- Shipping Charges:
- Shipping fees are calculated at checkout and are non-refundable.
- Delivery Timelines:
- Estimated delivery times may vary by location.
- Delays caused by third-party couriers are beyond our control, and refunds for such delays are not offered.
- International Shipping:
- International orders may be subject to customs duties or import taxes, payable by the customer.
- Incorrect Address:
- Customers are responsible for providing accurate shipping information. Incorrect addresses leading to lost shipments are not eligible for refunds or free replacements.
Limitation of Liability
- Limited Responsibility:
- Makke My Tee is not liable for delays caused by third-party shipping providers, natural disasters, or other unforeseen circumstances.
- Indirect Damages:
- We are not liable for indirect or consequential damages resulting from the use of our website or products.
Customer Reviews and Feedback
- Submission Guidelines:
- Reviews must not contain offensive language or false claims.
- Inappropriate reviews will be removed.
- Feedback Usage:
- Customer feedback helps improve our products and services.
Contact Us
For any inquiries, please reach out to us at:
- Email: admin@makkemytee.com
- Phone: 93306 65937
Thank you for choosing Makke My Tee for your custom T-shirt needs!
At Makke My Tee, we are committed to delivering high-quality products that meet your expectations. To ensure clarity and transparency, our refund and return policy is outlined below:
Refund and Return Policy Guidelines
Eligibility for Returns or Refunds
- Manufacturing Defects Only:
We accept returns or refunds exclusively for products with manufacturing defects. - No other reasons, such as change of mind, incorrect size selection, or accidental damage after delivery, are eligible for returns or refunds.
- Manufacturing Defects Only:
Unboxing Video Requirement
- If you receive a product with a manufacturing defect, you must provide video proof of the unboxing process.
- The video should clearly show the condition of the package upon receipt and highlight the defect in the product.
24-Hour Reporting Window
- Claims must be submitted within 24 hours of receiving the product. Requests beyond this timeframe will not be considered.
Steps to File a Return or Refund Claim
Record a Clear Unboxing Video:
- Ensure the unboxing video captures the unopened package, the process of opening it, and any visible defects.
- The defect in the product must be clearly shown in the video.
Email Us the Details:
- Send the unboxing video along with your order details (Order ID, Name, and Contact Information) to our email at admin@makkemytee.com
- Mention the specific defect in the email for a quicker resolution.
Assessment and Resolution:
- Our team will review the provided video and assess the validity of the claim.
- If the manufacturing defect is verified, we will offer one of the following resolutions:
- A replacement product.
- A refund to your original payment method.
Non-Eligible Cases for Refunds or Returns
- Claims submitted after the 24-hour reporting period.
- Products that show damage after delivery and are not supported by unboxing video proof.
- Incorrect size or color selected by the customer during purchase.
- Change of mind or preference after receiving the product.
Processing Time
- Refunds: Once approved, refunds will be processed within 7-10 business days to the original payment method.
- Replacements: Replacement products will be dispatched as soon as the claim is verified and approved.
Why Do We Require an Unboxing Video?
To ensure a fair resolution process, we ask customers to provide an unboxing video. This helps us:
- Verify that the product was damaged during manufacturing and not due to handling post-delivery.
- Streamline the claim process, ensuring customers with valid issues receive quick support.
The unboxing video requirement protects both the customer and our business from any misuse of the return/refund policy.
